SHOPRITE

About our company

Since 1979, Shoprite has grown rapidly within the South African market. Shoprite remains the biggest brand of the Shoprite Group of Companies and has become one of South Africa’s most trusted brands, being voted SA’s No.1 Supermarket in the annual Sunday Times Top Brands Survey every year since 2006.

Shoprite has a very simple philosophy: bringing customers lower prices they can trust on their basic food and household requirements in a convenient shopping environment.

Adding to the convenience of shopping with Shoprite, we offer the following value added services:

• Money Markets, where consumers can make various third party payments
• MediRite pharmacies, with qualified pharmacists
• LiquorShops, located in close proximity to selected stores.

We are continuously growing our shopper base, with more than half of all South African adults shopping with Shoprite.

Usave

Usave is a no-frills supermarket with a very simple business philosophy: we save money wherever we can which we can pass on in lower prices to our customers. We offer customers the best prices on a selected range of top selling household brands and also stock a range of our own affordable labels in selected product categories.

​

So how do we save money? Firstly, Usave benefits from the massive buying power of the Shoprite Group, the biggest retail chain on the African continent. We keep our own costs as low as possible, because we don’t have fancy lighting and fittings in our stores, or expensive shelves. Usave also stocks less products than traditional supermarkets, which means we occupy less space and can control our day-today running costs, such as electricity. And we don’t run competitions where you can win, because we’d rather put the money back into the price of basic foods.

Because we keep our stores very simple, it’s easy to open more stores, more quickly. We aim to open a Usave store per week, because we understand how expensive transport costs have become. The more stores we can open in communities without supermarkets, the less people have to spend on transport to get to the stores.

Our Philosophy

The guiding mission of the Shoprite Group of Companies is to be the consumers’ preferred shopping destination, by retailing food and non-food products at the Group’s lowest prices from conveniently located outlets in an environment that is conducive to a comfortable and enjoyable shopping experience.

At store level, staff and management are trained to enforce the Group’s Consumer Policies geared at ensuring a satisfying and convenient shopping experience. While embracing the International Code of Consumer Rights, the Group encourages and welcomes feedback from its customers in order to live up to evolving consumer needs.

Please feel free to fill out our online feedback questionnaire and let us know which products you were unable to find in store. We endeavour to keep our out of stocks to a minimum. Let us know about any new items you would like to see on our shelves and we will investigate sourcing a supplier. Your feedback is always appreciated

The Shoprite supermarket chain provide customers with valuable information on a variety of topics through an informative range of consumer leaflets that is distributed to the chains’ supermarkets throughout Africa and is available to all customers free of charge.

Money Transfer

At Shoprite, our Money Transfer service provides you with a convenient way to send and receive money without the need for a bank account.

• Send money to any Shoprite store in South Africa or Lesotho.
• Shoprite stores are open when the banks have closed for the day, so you can send/receive money at a time that’s convenient for you.
• Receive your money transfer at any till in a Shoprite store.
• It only costs R9,99 per transfer, making it fast, easy and affordable.

Visit the Money Market counter next time you’re in a Shoprite store and ask about this convenient service.

Here’s how it works:

To send money:

• Go to any Money Market counter at your nearest Shoprite in South Africa and take the money you want to send with you.
• To send money to any Shoprite store in South Africa: Bring your RSA green ID book and the amount you want to send with you, plus R9,99 for the transfer. A customer must present his/her original RSA Green ID book, as no copies of ID books or driver’s licenses are acceptable. The only accepted valid proof of identity is a RSA Green ID book.
• To send money from South Africa to Lesotho: Bring your original SA ID book, original proof of address, copy of SA ID book and copy of proof of address with you. This must be a residential address less than 3 months old and not a postal address.
• A Lesotho national who does not have a South African ID book must bring their original passport, original residence permit, original proof of RSA resid ential address, copy of passport, copy of proof of address and copy of residence permit.
• Select and enter your secret 4-digit PIN to receive a Money Market transfer number. Only give the PIN and money transfer number to the person who will collect the money on the other side.
• Send any amount from R1 to R5000 per day, up to a maximum amount of R25 000 per month, to anyone, and they can collect it immediately at any Shoprite store in South Africa or Lesotho.

To collect money:

• Go to any till at your nearest Shoprite in South Africa or Lesotho to collect your money.
• To collect money at any Shoprite store in South Africa: Bring your RSA green ID book, as well as the secret PIN and money transfer number that was given to you by the sender, with you.
• Give the money transfer number to the cashier and enter your secret PIN.
• You will immediately receive the money – right there on the spot!
• To collect money at any Shoprite store in Lesotho: South African nationals can receive money in Lesotho by presenting their original SA passport, original proof of address, a copy of their SA passport and a copy of proof of address.
• Lesotho nationals can receive money in Lesotho by presenting their original passport and a copy of their passport OR Electoral Card OR Lesotho ID card, and original and copy of their proof of address.
• After you have registered for receiving money in Lesotho you only need your SA passport or Lesotho ID and will not need to bring your residence permit, proof of address or any copies with you again.

Bus Tickets

Whether you are planning a holiday, or simply want to visit friends or family, visit the Money Market counter inside your nearest Shoprite store.

With Shoprite Bus Travel, all you have to do is choose when and where you want to go – we’ll take care of the other details. Advantages of this convenient service are:

• No booking fees
• Saving up to R30 per ticket
• Simple and affordable
• Being able to buy your bus tickets while you do your grocery shopping.

Airline Tickets

Did you know that Shoprite offers excellent deals on domestic flights? All you have to do is take your passport or ID to the Money Market counter at your nearest store and enquire about our airline ticket sales.

We make it easy for you to:

• Compare flights to find a time and a price that suits you
• The Money Market flight booking system works exactly the same as any other system – you can compare flights and you get your ticket immediately
• Buy a ticket for someone else when you bring a copy of their ID or passport
• Save time by getting everything you need for your trip, all under one roof

Airtime

Need to buy airtime? At Shoprite, you can simply recharge at any of our till points. We sell vouchers for all the major service providers and even give you an option of any amount airtime, excluding Vodacom, which means:

• You can decide on the amount of airtime you want to buy
• Whether you want R2.99 or R229.99, it really is your choice
• You are not limited to preset recharge vouchers
• You can control how you spend your money

Accounts

Shoprite offers you the convenience of being able to do your grocery shopping and pay your accounts all in the same place. Our Money Market counters support account payment facilities for a wide range of Service Providers, such as:

• Eskom
• Telkom
• EasyPay accounts
• Multichoice
• Pay@
• TV Licences
• Municipality
• HomeChoice
• SAMBA
• Cape Consumers

Visit your nearest Shoprite store to learn more about how you can save time by paying your accounts at our Money Market counters.

GiftCard

Shoprite provides you with a quick and easy solution to finding that perfect gift or reward. Enquire in-store about our gift card – for the ideal way to show your appreciation or affection to co-workers, family or friends.

Did you know:

• Gift cards can be redeemed at any Shoprite store in South Africa
• Safer than carrying cash
• You can decide on the activation date
• It is easy to cancel and replace lost gift cards
• We offer discounts on bulk staff purchases for your company

Trusted for Safety, Quality and Affordability.

At Shoprite the quality of our range of small appliances equals that of the best brands in the world.
They’re safe and long lasting while still being easy on your pocket. And they come with a one year
warranty for extra peace of mind.

By sourcing the world’s finest industrial designers and engineers, introducing rigorous safety and
quality tests and meeting SABS safety specifications, we’re not surprised that more than 3 million
South Africans trust the safety and quality of our appliances. ​​​​​​​

Contact us

CHECKLINE

Toll-free 0800 010709

Monday to Saturday from 08:00 – 17:00

Sundays from 09:00- 14:00

Please be advised that cellular rates may apply when calling from a cellphone.

Customer service queries can also be communicated by completing the online feedback form.
STORES

Use the store locator to find contact details for any of our stores.

INVESTOR CENTRE

Investors can contact our investor contacts for relevant queries.

BUSINESS TO BUSINESS